Privacy Policy

Last updated June 16, 2016

Thank you for visiting this website (“Website”) operated by Aqua-Chem, Inc. (hereinafter referred to as either “we”, “us” or “our”).  Your privacy is important to us.  This Privacy Policy describes our practices regarding the collection, use, protection and disclosure of information received through the Website.  The Privacy Policy does not apply to any offline transactions.  The Privacy Policy is incorporated by reference into our Terms of Use and Sale available at  By accessing or using the Website, you consent, accept and agree to the practices described in this Privacy Policy.  Therefore, we urge you to read the Privacy Policy carefully before accessing or utilizing the Website.

Information We Collect at this Site; Use of Cookies

For purposes of this Privacy Policy, “personally identifiable information” or “PII” means any information voluntarily provided by you and collected by us via the Website by which you can be identified, including, but not limited to, your name, physical and email address, country of residence, company/employer and/or phone number.  While you choose whether to provide us with the PII, certain portions of the Website may not be available to you if you do not provide the PII requested.  We may also collect certain anonymous information when you visit the Website, such as the domain name or IP address of your internet service provider.  One manner of collecting such anonymous information is through cookies.  Cookies are small bits of data cached or stored on your computer based on internet activity.  The information we gather through cookies may include, without limitation, your IP address, user language, operating system (e.g., Windows XP or Mac OS), browser type (e.g., Internet Explorer, Safari, Chrome, Firefox, etc.), preferences, usage patterns, the presence/absence of “flash” and other plug-ins, your screen resolution, connection type and information that identifies the cookie.  We may use IP addresses, cookies, pixel tags and other tracking mechanisms to analyze trends, administer the Website, track a user’s movement, and gather broad demographic information for aggregate use and/or to improve user experience.  You may configure your browser to reject these cookies; however, if you do so, you may not be able to use the full functionality of the Website.  A list of some cookies used by this Website is available at

Children’s Privacy

The Website is not directed at children and we do not knowingly collect any PII from children under thirteen (13) years of age unless the collection complies with the Children’s Online Privacy Protection Act (“COPPA”).  If you are under thirteen (13) years of age, do not use this Website or send any information about yourself to us.  If we discover that a child under the age of thirteen (13) years has provided us with PII, we will use commercially reasonable efforts to delete that child’s PII from our system.

How We Use the Information We Collect at This Site

We will not share your PII with any non-affiliated third parties, except for: (i) legal compliance purposes; (ii) purposes as stated in the “Assignability” section below; or (iii) purposes to which you consent.  We may share PII and anonymous information with entities that perform functions on our behalf.  These third parties may have access to your information, including PII, only to the extent it is necessary to perform their duties and functions, and subject to this Privacy Policy.  We may use the PII you provide to us and may share such PII with our affiliated entities, suppliers/manufacturers of products offered for sale on the Website, Website service providers and agents to: fulfill your requests for information (including, but not limited to, in response to a general inquiry or technical support submission by you); communicate with you (including, but not limited to, providing you with emails, marketing materials, updates, e-newsletters or other similar communications); and provide support services (including, but not limited to, tech support service).  We may use the anonymous information that we collect to improve the design and content of our Website and to enable us to personalize your internet experience.  We also may use this information in the aggregate to analyze Website usage.  We may disclose PII in response to legal process, for example, in response to a court order or a subpoena.  We also may disclose PII in response to a law enforcement agency's request, or where we believe it is necessary to protect the confidentiality and security of our records pertaining to you, to limit our legal liability or to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Use and Sale, or as otherwise required or permitted by law.

Links to Third Party Sites

To the extent that our Website contains links to other third party sites, including but not limited to the third party sites of any organizations that are referenced on the Website, whose information practices may be different than ours, you should consult the other third party sites' respective privacy policies as we have no control over information that is submitted to, or collected by, these third parties.  We are not responsible for the policies or practices of third parties.  The privacy practices of third party sites linked to our Website are not covered by this Privacy Policy.  These other third party sites may send their own cookies, use other tracking mechanisms, collect data and/or solicit personally identifiable information.  We cannot control this collection of information.  You should contact these third parties directly if you have any questions about their use of the information that they collect.

Consent to Transfer Information to the United States

This Website is operated in the United States.  If you are located in the European Union, Canada or elsewhere outside of the United States, please be aware that any information you provide to us will be collected within the United States.  By using the Website, participating in any of our services and/or providing us with your PII or other personal information, you consent to this transfer to the United States.

Our Commitment to Security

We have put in place physical, electronic, and managerial procedures as we deem reasonable to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information we collect online.  If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption.  Although we follow all PCI-DSS requirements and generally accepted industry standards, no method of transmission over the internet or electronic storage is 100% secure.  Therefore, we cannot guarantee the security of any information disclosed online and make no warranty regarding the security of information you transmit to us via the Website.  You transmit such information at your own risk.

How to Contact Us

If you have any questions or concerns about this Privacy Policy or its implementation, wish to update, correct or delete any personal information we have about you, opt out of marketing communications, or withdraw your consent for the continued collection, use or disclosure of your information, you may contact us in writing at: Aqua-Chem, Inc., 3001 East Governor John Sevier Highway, Knoxville, TN 37914, USA.  You may also contact us via phone (865) 544-2065 or email at  We will contact any person lodging a formal complaint or requesting a correction to his/her personally identifiable information and will cooperate with appropriate regulatory authorities to resolve any complaints that cannot be resolved between us and any individual(s).  You should be aware that it is not always possible to completely remove or delete all of your information from our databases without some residual data because of backups and other reasons.

Updates & Effective Date

We may update this Privacy Policy at any time in our sole discretion.  Such revised Privacy Policy will be effective as of the date posted to the Website as stated in the revised Privacy Policy.  Continued usage of the Website following our posting of the revised Privacy Policy will constitute binding acceptance of the revised Privacy Policy.  We encourage you to periodically check back and review this Privacy Policy so that you always will know what information we collect, how we use it, and to whom we disclose it.

Assignability; Governing Law

We reserve the right to disclose, share, assign and/or otherwise transfer user information, including without limitation PII, in connection with a merger, acquisition, consolidation, the sale of substantially all of our assets, or any other corporate transfer, exchange or restructuring, whatever form it may take. You agree that this Privacy Policy shall be governed by and construed in accordance with the laws of the State of Tennessee and the United States of America.  Any dispute under or related to this Privacy Policy shall be brought exclusively in the state or federal courts in located in Knoxville, Tennessee, United States of America.